Privacy Policy
Who we are
Gates and Doors Inc. (“we”, “us”). Mailing address: 60 Ferrier St., Markham, Ontario L3R 2Z5, Canada. Contact: sales@gdioperators.com | (905) 947-4300.
Scope
This policy applies to our websites (including www.gdioperators.com and www.gatesanddoors.com), forms, support channels, and any services where we collect, use, disclose, or retain personal information across Canada.
The laws that apply
We follow the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Where provincial private-sector privacy laws apply, we also comply with: Alberta PIPA, British Columbia PIPA, and Quebec Law 25. If another law provides greater protection, we apply the higher standard.
What we collect
- Account & contact data: name, company, role, email, phone, mailing address.
- Order/quote & service data: project details, operator specs, site conditions, service tickets.
- Communications: emails, call notes, chat transcripts.
- Technical data: IP address, device/browser info, pages viewed, cookies and similar technologies.
- Marketing preferences & consent records.
Why we collect it (purposes)
- Respond to inquiries, provide quotes, fulfill orders, and deliver support.
- Operate, secure, and improve our websites, products, and services.
- Comply with safety, product traceability, and legal/regulatory requirements.
- Send service notices and (with consent) marketing communications.
- Maintain records (consent, contracts, warranties, safety bulletins/recalls).
Legal bases & consent
We rely on consent (express or implied, as permitted by law) for marketing and non-essential cookies; contract and legitimate interests for providing requested services and security; and legal obligations for tax, safety notifications, and recordkeeping. In Quebec, we obtain explicit opt-in consent for technologies that identify, locate, or profile individuals and for minors under 14 (via parent/tutor).
How we share information
We use service providers (hosting, email, CRM, analytics, payment, logistics) who process personal information on our instructions under confidentiality safeguards. We may disclose information to authorities where required by law, to prevent fraud or harm, or in a corporate transaction (with continued protections).
International transfers
Service providers may store or access data outside your province or outside Canada. We use contractual and technical safeguards appropriate to the risk.
Retention
We keep personal information only as long as necessary for the purposes above, including statutory retention. When no longer needed, we securely delete or de-identify it.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information; withdraw consent; and object to certain processing. To exercise rights, contact us.
Security
We use organizational, technical, and physical safeguards proportional to the sensitivity of the data (access controls, encryption in transit, least-privilege, logging, employee training). No method is 100% secure.
Cookies & Similar Technologies
What are cookies?
Cookies are small files stored on your device. We also use similar technologies (e.g., local storage, pixels, SDKs).
What we use
- Strictly necessary: core site functions (security, load-balancing, preferences).
- Analytics (consent-based): understanding site usage to improve services.
- Advertising/retargeting (consent-based): only if enabled; shows relevant ads.
Your choices
Use the Cookie Settings control to accept or reject categories. In Quebec, we require opt-in consent before setting analytics/advertising cookies. You may also adjust browser settings or use global privacy controls where supported.
Retention
Cookie lifespans vary from session-only to up to 13 months for analytics and consent logs, unless law requires shorter.
Third parties
If we use third-party tools (e.g., Google Analytics 4, Tag Manager, Meta Pixel, Hotjar), links to their policies are available via the Cookie Settings control.
Marketing communications & opt-out (CASL)
We may send emails about products, announcements, or promotions where permitted by law and with appropriate consent. You can opt out at any time via the unsubscribe link or by contacting us. Our mailing address is 60 Ferrier St., Markham, Ontario L3R 2Z5, Canada.
Children
Our services target business customers. We do not knowingly collect personal information from children. In Quebec, we obtain parent/tutor consent for users under 14 when applicable.
Data breach & complaints
If a breach creates a real risk of significant harm, we assess, record, notify as required by law, and take remedial steps. You may contact us or the applicable privacy regulator in your province/federally.
Person in charge of personal information (Quebec)
Title/Name: [Designate an officer or senior manager]
Contact: sales@gdioperators.com
